B2B Power Exchange helps entrepreneurs, consultants and biz dev pros sell to senior decision makers. Our members focus on large, complex sales. We leverage our combined skills and contacts to expand our pipelines.
Added by Ilene Marshall
Connect your customer experience management efforts across the company, and enjoy exponential benefits, according to the 2011 Business-to-Business Customer Experience ManagementBenchmarking Study.
Companies with managers (of their top five methods…
ContinuePosted by Lynn Hunsaker on January 26, 2012 at 7:54pm
Value creation is perhaps the single most important aspect of any executive's job. As such, crystal clarity on what it is and how it's done should certainly be top of mind. Shareholder value is fueled by customer value; shareholders leave when customers leave, not the other way around.… Continue Posted by Lynn Hunsaker on August 23, 2011 at 12:37pm
An outstanding resume or nice appearance isn't enough in this day an age when you're looking to hire someone for a job. Many employers are cutting costs by running a background check once a year or in some cases not at all.
But, even if you run a background check at the time you hire someone are you still able to know if they get into trouble after they're hired? Pre-employment screening should not stop at the initial hiring process. CrimSPY®, a Protection Plus Solutions product…
Posted by Claudia Bernard on December 15, 2010 at 4:55pm
Survival of the kindest may be a novel concept, but there's new scientific evidence that humans are genetically wired to be kind. The more generous we are, the more respect and influence we wield. For example, think of Zappos and LL Bean: for their customer-centric sales and service policies, they've earned widespread admiration among customers, as well as among… Continue Posted by Lynn Hunsaker on December 2, 2010 at 7:12am
“Just talk to your customers” was the resounding answer to: “What’s the best way to learn best practices for customer experience management?” — a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.1 Why? Because we often assume we already know what customers think, or what they “should” think. Somehow it seems straightforward to…
Posted by Lynn Hunsaker on November 15, 2010 at 9:25pm
Posted by Claudia Bernard on October 30, 2010 at 9:30am
All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any…
ContinuePosted by Lynn Hunsaker on October 13, 2010 at 7:37am
You've seen the ads depicting crazy business policies that dampen customer experience and make customers cynical. I'm a big fan of free enterprise, but have to admit that self-serving practices have eroded trust and the joy of being a customer.
As each one of us is a customer ourselves, we should understand customer experience management like the back of our hand. Yet, somehow customer experience seems a…
Posted by Lynn Hunsaker on October 8, 2010 at 7:30am
Posted by Srikanth SESH on August 14, 2010 at 6:26pm
If you are looking for some fun apps for your mobile phone, Softjourn has recently added some apps to Softjourn Labs, for both the iphone and for Android phones.
Check them out!
Snowfall for iPhone - Missing the snow? Watch it falling on your iphone!
MorseBeacon for Android - Send Morse Code messages to your friends, just for…
ContinuePosted by Emmy B. Gengler on June 1, 2010 at 9:20pm
33 members
27 members
11 members
11 members
8 members
© 2012 Created by Chris Pareja -Founder, B2B Power Exchange.
Powered by
.