Sonia Graham's Page

What company (companies) do you represent?

Maximum Business Advantage

Website:

http://www.MBAAZ.com

Where is your personal office? (City, State/Province, Country)

Phoenix, AZ, USA

Where do you personally sell?

Nationwide

Describe your company's offerings

Customer experience consulting. We document all interactions in the service delivery process, identify areas to reduce redundancy, eliminate blockages and create an overall improved customer experience.
Benefits include elimination of excess operating costs, improved customer satisfaction and loyalty and increased profitability.

Which industry do you represent? (How would a client or partner label your service offering?)

Change Management, Process Consulting

Which titles make purchase decisions for your offerings?

CEO/Owner, Human Resources, Marketing, Sales

Do you target specific types or sizes of companies? If so, please explain.

Primary focus on healthcare: chiropractors, dentists, naturopaths, pediatricians and optometrists

Who are your power partners? (Who refers business to you? What business are they in?)

Marketing consultants, merchant services providers, accountants/cpas

What are some symptoms that a prospect might need your offering?

Profitability not as high as it should be, losing customers, high employee turnover, lack of systems and processes in place

What differentiates you as a possible business partner?

We differentiate from process consultants in that, while process documentation is part of our offering, our ultimate goal is to enhance processes to optimize the customer experience - we focus on the customer and employee experience first.
We differ from customer service trainers in that we are not trainers per se, we develop systems and processes to enable a great customer experience each and every time.

Who first told you about the B2B Power Exchange Community?

Stuart Selbst